Frequently Asked Questions

Contango is a direct routing solution that integrates with Microsoft Teams to enable enterprise-grade voice calling. It works by connecting your Teams environment to the Public Switched Telephone Network (PSTN) to enable making and receiving calls to and from external phone numbers.

Contango enhances Microsoft Teams with advanced calling features and integrations that streamline workflows and enhance collaboration. It enables you to leverage the full potential of Teams as a unified communications platform and reduces the need for expensive on-premises telephony hardware.

Contango ensures call quality and reliability by leveraging high availability carrier-grade infrastructure. It uses advanced call routing and failover mechanisms to ensure calls are delivered seamlessly, and with crystal clear call clarity.

Contango offers outstanding support with flexible deployment options, ensuring a seamless transition to our service. Our specialists can assist you with creating bespoke call flows within Microsoft Teams to handle your main business telephone answer points.

Yes, you can easily port your existing phone numbers to Contango. Our team will guide you through the porting process and ensure a seamless transition. Alternatively Contango will provide you with new phone numbers.

Contango is a cloud-based solution that does not require any additional hardware or equipment. All you need is a Microsoft Teams account and an internet connection to use our service.

To use Contango's Direct Routing for Microsoft Teams, each user you wish to activate will need to have either a Microsoft 365 Phone System license or a Microsoft Teams license with the Phone System add-on.

Calling via Contango will work on any device that runs the Microsoft Teams app. This includes desktop computers, laptops, tablets, smartphones and a wide range of Microsoft Teams supported deskphones. Microsoft Teams app is compatible with Windows, macOS, iOS, and Android operating systems, enabling you to stay connected and productive on the go.

Yes. Each user you activate on Contango will receive their very own personal indial telephone number to place on their business card and email signature.

Setting up Contango only takes a few minutes. Simply sign-up and authenticate with your Microsoft administrator account. Our automation will do the rest. Setting up Contango is smooth and hassle-free.

You do not need any technical expertise to setup Contango with your Microsoft Teams. Simply authenticate with your Microsoft admin account and our automation will do all the work.

Yes. As well as providing your activated users with calling capability within Microsoft Teams, our specialists can also assist you with creating bespoke call flows to handle your main business telephone answer points. These may include, queues, team ring groups, voice menus and auto attendants.

The onboarding process for Contango is designed to be simple and streamlined. Once you sign up and gain access to our portal you can then kick-off the automated integration process simply by authenticating with your Microssft admin account. This only takes a few minutes to complete and at the end you can simply start adding your users.

Contango works over any broadband, 4G or 5G connection.

No, there is no software or hardware to install with Contango. Our service is delivered through the cloud, so all you need is an internet connection and your existing Microsoft Teams account.

You can upgrade from our Pay-As-You-Go Plan onto our Unmetered Plan at any time.

You can cancel your subscription at any time from within the Contango portal.

Contango is contract free. There are no setup fees or no minimum subscription period on any of our plans. You only pay for the users you have added to Contango. You can add and remove users at any time.

Billing is done on a monthly basis using a credit card as the payment method.

We are always ready to discuss your particular circumstances and see how best we can attend to your needs. Get in-touch today info@contango.tel